How We Work
Promises We Keep
What we promise, what happens once you say yes, how our own website scores and who you'll work with. All of it plain, all of it true.
Our Promise
- A fixed price, in writingAgreed before any work begins, so there are no surprises. No VAT to add.
- You own every accountYour accounts, logo, domain, email and website are yours from the start, in your own name.
- We never ask for your passwordsYou make each account on your own phone and add us as a manager. You can remove us at any time.
- Our access removed when we finishIn writing, unless you choose a monthly plan.
- A real person repliesWe reply within one working day. No call centre, no ticket queue.
- Plain EnglishFrom the first chat to the handover, without jargon.
What Happens After You Say Yes
- You get in touchSend a message, use the instant quote, or try the free Google Profile Check. We reply within one working day.
- Your fixed price, in writingA written quote with exactly what's included. You accept it online when you're happy, and the payment terms are on it.
- We gather what we needWe send you a short list: your business name, what you do, where you work, your opening hours, any photos, and a time for your setup call.
- Your logo and websiteFor the Brand and Full packages we design your logo first, with rounds of changes until you're happy. For the Full Business Setup we build your Starter Website in the same look. Ready-in times count from when we have your go-ahead and what we need from you.
- Your setup callOn one guided call you make each account on your own phone, then add us as a manager. We brand every account, set up your Google profile, your domain and your email, and check that it all works.
- Google checks your businessGoogle decides how it checks a new profile (often a short video you record on your phone) and how long it takes. We guide you through it.
- We hand it overA one-page list of every account, who owns it and how to reach it. Then we remove our access, in writing.
- Afterwards, if you likeProfile Care from £49 a month, or nothing at all. Help without a plan is £100 an hour, quoted first.
Meet Who You'll Work With
SproutWell was founded in 2026 by Luke Marley, who plans every setup with you and does the work himself, using modern AI-assisted tools to keep the price down.
There's no invented team here: Luke is who you'll work with. Luke's recent work includes the website for Coastlands Community Outreach Centre, which offers support, guidance and signposting.
Do It Yourself, Us, or a Big Agency?
Each is right for someone, and setting up accounts yourself costs nothing but time. See a fair look at all three.