Questions
Questions, Answered
The things people ask us most, answered plainly. If yours isn't here, just ask.
Your Accounts and Passwords
Do you need the passwords to the accounts?
No. You make each account on your own phone, in your own name, then add us as a manager or partner using the platform's own settings. We never ask for a password, and we remove our access when we finish.
Who owns the accounts?
You do, from the start. Each account is made by you, with your own email address and phone number, so it belongs to you and not to us. Your domain and hosting are in your own name too.
Which platforms can you set up?
Up to 5 of Facebook, Instagram, LinkedIn, TikTok, YouTube, X, Threads, Bluesky and Pinterest, on one guided call. Each one beyond 5 is £35.
Can a business keep its own logo?
Yes. Accounts Setup (£345) uses the logo you already have on every profile. If you would like one designed, Brand and Accounts Setup adds a logo and a one-page brand sheet.
Google Business Profiles
What if the business doesn't qualify for a Google profile?
Google gives profiles to businesses with a place customers can visit, or that travel to their customers. Online-only businesses don't qualify. If yours doesn't, Accounts Setup, Brand and Accounts Setup and Full Business Setup are £45 less, because there is no profile to make. Our free Google Profile Check helps you find out first. Google Profile Check
How long does Google take?
Google decides. It usually checks that the business is real before the profile goes live, often with a short video you record on your phone. Google says its reviews take up to 5 business days, and occasionally longer. Google: Verify your business
Will a home address be shown on Google?
Not if your customers don't come to you. A business that travels to its customers hides its address and shows the area it covers instead. If customers visit you, the address they visit is normally shown.
Can you promise a top spot on Google?
No, and nobody can honestly promise that. Google decides who gets a profile and where it appears. We make sure your profile is complete, accurate and matches everything else.
Prices and Paying
What is paid to other companies?
Your domain and hosting with IONOS: £14.40 for the first year, including VAT, then £10.80 a month and £12 a year for the domain. Business email is free with the IONOS hosting, or about £85 a year for Google Workspace. All in your own name, paid straight to them, and never added to our price. A Google Business Profile is free.
Is there VAT?
No VAT to add. We are not VAT registered, so the price we quote is the price you pay. Other companies, such as IONOS, add VAT to their own charges.
How is it paid?
Google Profile Setup and Accounts Setup are paid in full when you say yes. Brand and Accounts Setup and Full Business Setup are paid half when you say yes and half when they are finished.
Can the package be upgraded later?
Yes. Move up to a bigger package within 3 months and everything you have paid counts towards it.
How long does the setup take?
Google Profile Setup: 1 to 2 working days. Accounts Setup: 3 to 5 working days. Brand and Accounts Setup: 1 to 2 weeks. Full Business Setup: 2 to 3 weeks. Counted from when we have your go-ahead, plus Google's own checking time.
After the Setup
Do you post on the accounts afterwards?
Profile Care (£49 a month) includes up to 4 Google posts a month, which you approve, plus your hours kept right, a monthly account check and review replies drafted for you. Regular social media posting is not part of our packages.
What happens after the setup?
We remove our access from each account and confirm it to you in writing, unless you are on a monthly plan that needs it. Everything stays yours.
What about help later on?
Ask us. Any help outside a monthly plan is £100 an hour, and we tell you the cost before we start.
Still Wondering?
A first chat is free and there's no obligation. We'll get back to you within one working day.
More help: Plain-English Guides · What's Included